Terms and conditions

Terms and Conditions

Welcome to AEIR Media!

These terms and conditions outline the rules and regulations for the use of AEIR Media, LLC's Website, located at https://aeir.media. By accessing this website, we assume you accept these terms and conditions. Do not continue to use AEIR Media if you do not agree to take all of the terms and conditions stated on this page.

In this Terms of Service Agreement (referred to as the "Agreement"), the terms and conditions for AEIR Media, LLC to provide certain Services to you (the "Client") are outlined. By becoming a Client of AEIR Media, you agree to be legally bound by the terms and conditions outlined in this Agreement. The "Effective Date" of this Agreement is the date on which you submit your order for Services to AEIR Media. Please note that this is a legally binding agreement between you and AEIR Media.

1. SERVICES

AEIR Media will provide the Services outlined on their website (www.aeir.media) to the Client. It is important that the Client reads through the terms of this Agreement in full before agreeing to it, as it supersedes all previous agreements and is binding. It is shown to you when you sign up, for you to sign and agree to. It is the Client's responsibility to ensure that they fully understand the terms of this Agreement before agreeing to them. If you do not want to agree to these Terms of Service, you must not access or use the Website or our services. This Website is offered and available to users who are 18 years of age or older. By using this Website, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Website.

1.1 AEIR Media works with third-party platforms such as Facebook, Instagram, Twitter, Google My Business, Pinterest, YouTube, and LinkedIn. Sometimes, issues may arise on these platforms that are beyond our control, such as disconnections or password changes. If you change your password, it is important that you report the change to AEIR Media immediately so that your service is not interrupted. It is recommended that you check your accounts and our work at least once a week and provide us with direction and feedback. In the event of a disconnection or inability for us to access your account to post, the Client agrees not to hold AEIR Media liable. If we are still creating content for your business, we are fulfilling our service as described. If we do not have access to any platforms, we will make up any missed posts by posting twice a day until the accrued missed posts have been made up. Missed posts due to a lock out that is not the fault of AEIR Media are not grounds for a refund. Please see below for information on our cancellation and refund policies.

2. OUR OBLIGATIONS

2.1 AEIR Media will provide Services to the Client in accordance with their standard policies and procedures. AEIR Media reserves the right to reject any Client at their sole discretion. AEIR Media will be responsible for all aspects of providing the Services.

2.2 All AEIR Media rules, policies, and operating procedures concerning privacy, pricing, customer service, and all other aspects of the Services will apply. AEIR Media reserves the right to change these rules, policies, and operating procedures at their sole discretion, including changes to pricing and package inclusions. If we are able to offer an archived product, you may be grandfathered into it at AEIR Media's sole discretion.

3. SERVICE DESCRIPTIONS, FEES AND PAYMENT

3.1 All fees for Services provided to the Client must be paid in full before the Services are provided. A valid credit card must be on file to cover the monthly recurring charges for the service. These charges will be automatically charged to the credit card on file each month.

3.2 Initial charges for the service must be paid in advance. Afterwards, AEIR Media will try to charge the Client's credit card on the monthly anniversary date of the client's first order for services. If the charges are not paid by the due date for any reason, the Services will be suspended until full payment is received. Please note that the suspension of Services due to non-payment will not result in a proration of fees.

3.4 14 DAY MONEY BACK GUARANTEE

3.3 AEIR Media does not issue refunds for any fees, except in the case of a material breach of this agreement by AEIR Media. However, there is a 14 day money back guarantee for the Client's first order with AEIR Media. If a refund is requested within the 14 day money back guarantee, it will only be processed once all social media posts shared to the Client's social media pages have been deleted. The Client agrees not to use any content created by AEIR Media for their business once the refund is processed. Please note that fees paid to AEIR Media are not contingent on any form of marketing results and are instead for the time and work performed. If there are any true mistakes made by AEIR Media, credits may be offered with evidence to support it.

3.4 CANCELLATION POLICY

3.4 Cancellation Policy: You may cancel your subscription anytime via your client portal by signing in via https://socialsinq.com/signin/. You can also let us know by emailing contact@aeir.media, and the team will get back to you within 24 hours. However, we do not issue prorated refunds for cancellations received early in a billing period. If you request it, we will finish out the current month(s) of service. Please note that this includes multi-month plans where you have received a discount. In these cases, we will require the discounted price to be voided and the difference to be paid before we can continue providing the service.

3.5 If work is continued on a Client who has not paid and has not cancelled, there will be accrued back-payments due. However, we do not charge interest. We promise to keep accurate records of all communication and work performed to justify the back-payment due.

3.6 Our Services begin the day that you sign up and we start the onboarding process, not when we first post. There is no setup fee for this. The setup work and onboarding fee are included in the monthly payment. If the onboarding process takes longer than 7 business days due to a delay on our end, we will adjust your billing date to ensure that you receive a full month of service once you are onboarded with at least one profile.

3.7 This Agreement will supersede and replace all other agreements between the Parties on the same subject matter, including any agreements, directions, or claims made by AEIR Media's employees, unless a formal variance is confirmed and agreed to by the Client and executive level management at AEIR Media.

3.8 Posting to Multiple Platforms and Missed Posts: If your social media pages become disconnected from our posting software, you will be automatically notified to reconnect them. If you fail to do so, it is your responsibility and AEIR Media will not be held liable or issue any credit or partial refunds. However, we will reschedule the posts as soon as you reconnect your pages. It is recommended that our clients check their social media accounts at least twice a week to review content, provide feedback, and alert us of any possible disconnections so that we can promptly reconnect them. If AEIR Media is creating social media posts and sending them to the Client for review in any format, we are fulfilling our contractual obligation as outlined in our terms and conditions.

3.9 Content Review and Approvals: All plans will continue to be fulfilled, even when the Client does not respond to or mark their content for approval. Unless the plan is cancelled, AEIR Media will continue to provide the Services. If the Client fails to approve content for any period of time, they can simply start approving again whenever they are ready. Please note that unless the plan is cancelled, AEIR Media will continue to provide the Services.

3.10 As a Client, you agree to regularly review your content panel and social media accounts. You also agree to spend at least 10 minutes every other week reviewing all of your social media accounts to ensure that our posts meet your satisfaction and that no platforms are missing posts. AEIR Media is not responsible for posts that are missed on any platforms (due to disconnections out of our control, such as password changes or security lockouts) or for editing/removing content that has been posted more than two weeks ago.

3.11 Blog articles: After the first draft has been completed, there will be a maximum of two revisions allowed. At that point, the delivered product will be considered final. If you do not provide feedback on the blog article within 4 weeks, it will be considered final and approved. After this period, you agree that no revisions will be made.

3.12 White Label/Resellers: All terms and conditions within this agreement apply to any customer that you bring in as a reseller. We recommend using this agreement as a template and having your clients sign a similar document. As a reseller, you must pay for the services provided to your clients in advance. You are solely responsible for collecting payment from your customers. If your customer does not pay you, we will not refund you for the services rendered. It is your responsibility as the reselling client to alert us as soon as possible if one of your customers is cancelling. If you fail to alert us to the cancellation in the proper manner as described in this agreement, and we continue to provide services, you will be fully responsible for the payment of services rendered. Please note that there is a no refund policy once a client has been onboarded. It is also the reseller's responsibility to manage and facilitate communication between your client and AEIR Media in a prompt manner. Delayed communications can cause problems and we will not refund for things like missed posts from disconnections (as you have the responsibility of reviewing the social content and connection as described in this agreement).

3.13 Disputes – If the Client breaches our terms and conditions, we will take legal action to defend our rights. Your account will then be turned over to debt collection and we will report you to all three credit reference agencies.

3.14 If you decide to cancel, there will be no refunds. However, you do have the option to continue and finish your month of service. Please note that cancelling due to frustration does not erase the amount of work and time we have spent on your business.

4. REFUND POLICY

4.1 REFUND POLICY: No refunds will be issued. These terms and conditions clarify that due to the nature of working on third party platforms, potential disconnections, clients not reviewing our work promptly, and the fact that we are a monthly subscription service rather than a full service agency, we are unable to offer refunds. If we are unable to create at least one post per week, you agree to accept a credit for the value of that post as compensation. Please contact our support team at contact@aeir.media if you need further assistance. Our team will get back to you within 24 hours.

4.2 WARRANTY DISCLAIMERS

4.2 AEIR Media specifically denies any and all warranties related to this agreement, the services, or any materials or assistance provided to the client, whether express or implied. This includes, but is not limited to, warranties of merchantability, performance, trade practice, title, non-infringement, and suitability for a particular purpose.

5. INDEMNITY

5.1 AEIR Media disclaims any and all warranties, express or implied, related to this agreement, the services provided, or any materials or assistance given to the client. This includes, but is not limited to, warranties of merchantability, performance, trade practice, title, non-infringement, and fitness for a specific purpose.

5.2 Social Media Account Suspensions, Loss of Access, or Deletion: The client will indemnify and hold AEIR Media and its customers, suppliers, directors, officers, agents, and employees harmless from any losses, costs, damages, liabilities, and expenses (including reasonable attorneys' fees) resulting from issues with social media account suspensions, copyright issues, accidental loss of access or deletion, or any other issues related to third-party platforms. These issues may include, but are not limited to, the use of bots or plug-ins that violate the terms of service of the social media platforms, creating a personal account as a business account, failing to verify the account (such as not verifying a Twitter or Instagram account with an email and phone number that can receive texts), using a logo as the profile picture on a personal account instead of a real person's photo, and failing to log in to the account regularly (at least once a week or once a month). It is the responsibility of the client to maintain active and unflagged accounts. This clause also applies to the reseller's client, as they will have been asked to sign a similar contract.

5.3 AEIR Media only uses images provided by the client or royalty-free images from photography databases for marketing purposes when designing graphics for posts. We pay for access to many of these services. However, the client will still indemnify and hold AEIR Media and its customers, suppliers, directors, officers, agents, and employees harmless from any losses, costs, damages, liabilities, and expenses (including reasonable attorneys' fees) resulting from any issues with content posted to the client's social media account that leads to copyright infringement claims. The client agrees to take full responsibility for the content posted to their accounts.

6. LIMITATION OF LIABILITY

AEIR Media will not be held liable to the client or any entity or person claiming through or under the client for any loss of profits, income, or any indirect, consequential, incidental, or special damages, whether in a contract or tort action, in connection with this agreement, even if AEIR Media was aware of the possibility of such damages. AEIR Media's liability to the client will not exceed the amount paid to AEIR Media by the client for the previous month of services. This limit is cumulative and the existence of multiple claims will not increase the limit. The client acknowledges that these limitations of liability are an essential part of the agreement between the parties, and that the terms and conditions of this agreement would be substantially different without them.

7. GENERAL DATA PROTECTION REGULATION (GDPR)

We are committed to protecting the privacy and personal data of our users. In accordance with the General Data Protection Regulation (GDPR), this clause outlines the information regarding the collection, storage, processing, and protection of your data. By using our website or services, you agree to the terms set forth in this clause.

Data Collection and Usage: We collect certain personal information from our users for the purpose of providing and improving our services. This may include but is not limited to your name, contact details, payment information, and browsing behavior. We assure you that we will only collect data that is necessary and relevant to fulfill the intended purpose.

Data Storage and Processing: We store and process your data in secure servers located within [specify the region/country]. We take appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Marketing Opt-in: If you choose to receive marketing communications from us, you will have the option to opt-in. You can manage your preferences at any time by accessing your account settings or by contacting our customer support team.

Privacy Policy: For detailed information on how we handle your personal data, including the purposes, legal basis, and your rights in relation to the processing of your data, please refer to our Privacy Policy. The Privacy Policy forms an integral part of these terms and conditions.

Website Security: We take the security of your data seriously and have implemented HTTPS security measures to protect the transmission of data between your browser and our website. However, we advise you to exercise caution while transmitting any sensitive information online.

Cookie Consent: Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. By using our website, you consent to the use of cookies in accordance with our Cookie Policy.

Right to Access: In accordance with the GDPR, you have the right to request access to the personal data we hold about you. If you wish to exercise this right, please contact us using the information provided in the "Contact Us" section of our website.

Breach Reporting: In the event of a serious breach of your personal data, where it is likely to result in a risk to your rights and freedoms, we will promptly report the breach to the supervisory authority as required by GDPR regulations. We will also take all necessary measures to mitigate the breach and inform you, where appropriate, in accordance with applicable laws and regulations.

By continuing to use our website or services, you acknowledge that you have read, understood, and agree to the terms outlined in this GDPR clause and our associated Privacy Policy. If you do not agree with any part of this clause, please refrain from using our website or services.

If you have any questions or concerns regarding the processing of your personal data or wish to exercise your rights under GDPR, please contact us using the information provided in the "Contact Us" section of our website.

8. MISCELLANEOUS

This agreement constitutes the entire understanding and agreement between the parties regarding the subject matter. AEIR Media reserves the right to amend this agreement at any time, and the most current version will always be published on the website. Notice of any changes to the agreement will be deemed sufficient if sent to the client's last known email address. This agreement will be binding on and inure to the benefit of the parties' successors and permitted assigns, but the client may not assign the agreement in whole or in part without AEIR Media's prior written consent. Any attempt to do so will be null and void.

9. CREDIT CARD DISPUTES

If there is a credit card dispute, all credits, refunds, and account work will be put on hold until the dispute is resolved. This process can take one to three months, and sometimes longer. It is usually more beneficial for both parties to negotiate a fair compromise and credit rather than filing a dispute. AEIR Media is willing to negotiate a positive outcome for all parties involved. Please email us at contact@aeir.media.

Cookies:

The website uses cookies to help personalize your online experience. By accessing AEIR Media, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, AEIR Media, LLC and/or its licensors own the intellectual property rights for all material on AEIR Media. All intellectual property rights are reserved. You may access this from AEIR Media for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Copy or republish material from AEIR Media
Sell, rent, or sub-license material from AEIR Media
Reproduce, duplicate or copy material from AEIR Media
Redistribute content from AEIR Media

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. AEIR Media, LLC does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of AEIR Media, LLC, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, AEIR Media, LLC shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

AEIR Media, LLC reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant AEIR Media, LLC a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

Commonly-known consumer and/or business information sources;
Dot.com community sites;
Associations or other groups representing charities;
Online directory distributors;
Internet portals;
Accounting, law, and consulting firms; and
Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of AEIR Media, LLC; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to AEIR Media, LLC. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of AEIR Media, LLC's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

Limit or exclude our or your liability for death or personal injury;
Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
Limit any of our or your liabilities in any way that is not permitted under applicable law; or
Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.